August 13, 2018

Manulife Singapore today announced that it is the first life insurer in Singapore working with DBS to offer Manulife policyholders the option of paying for premium renewals using their mobile phones simply by scanning a QR (Quick Response) code at our servicing counters, in addition to other existing payment options.

Going forward, policyholders will also be able to opt for payments from Manulife via their PayNow proxy, starting with Maturities and Claims, and progressively expanding to other payment types.

As a registered PayNow Corporate entity, Manulife hopes to bring greater convenience to customers while also aligning with Singapore’s Smart Nation objectives.

Commenting on the launch, Dr Khoo Kah Siang, President & CEO, Manulife Singapore said: “Digital payment solutions are fast becoming part and parcel of our daily lives. We are committed to adding additional servicing options and leveraging on technology to make life easier for our customers, enhancing their overall experience with Manulife.”

Benjamin Yeo, Managing Director and Head of Insurance Coverage at DBS Bank said that the collaboration with Manulife Singapore is in line with the bank’s promise to bring new digital experiences to its partners and customers. “We are continuously rethinking the customer journey for our clients and their businesses. By leveraging on our digital expertise and Singapore’s PayNow initiative, we are pleased to work with our partner Manulife Singapore in offering digital payment solutions to provide Manulife customers a truly seamless experience,” he said.

DBS Bank Ltd and Manulife Financial Asia Limited entered into a 15-year regional distribution agreement in 2015 covering four mutually significant markets, namely Singapore, Hong Kong, China and Indonesia.